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Effective date: May 1, 2024


Tidewater Safety Shoes Service Inc and its subsidiaries and divisions (collectively, “TSS”, “we” or “our”) provides this Privacy Policy to explain our data and security practices and policies on TSS websites and software applications (collectively, the “Sites”). This Privacy Policy describes the types of personal information we collect, the sources from which we collect it, how we use the information, with whom we share it, and the choices you can make about our collection, use and disclosure of your personal information. The phrase “personal information” refers to information that personally identifies you, either directly or in combination with other information, such as your name, address, telephone number, email address, credit card number, or other billing information. We also describe the measures we take to protect the security of your personal information and how you can contact us about our privacy practices. This Privacy Policy incorporates by reference the Terms and Conditions for the Sites, which apply to this Privacy Policy. When you visit the Sites, provide us with information or publicly post information, you consent to our use and disclosure of the information we collect or receive as described in this Privacy Policy. We provide you choices that allow you to opt-out or control how we use and share your personal information.

Please review this Privacy Policy periodically as we may update it from time to time to reflect changes in our data practices. We will post a prominent notice on our Sites to notify you of any significant changes to our Privacy Policy and indicate the new effective date at the top of the notice. If we make material changes to the policy that will adversely affect previously collected personal information, you will be notified and provided an opportunity to consent to the different practices specified in the updated Privacy Policy. If you do not consent, you may delete your account and stop visiting or using the Sites. Your continued use of the Sites after we publish or send a notice about our changes to this Privacy Policy means that you are consenting to the updated Privacy Policy.

We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests, please contact us in writing at Tidewater Safety Shoes Service Inc, 3714 Washington Ave, Newport News, VA 23607.

Information We Collect

TSS collects personal information in a fair and lawful way, for the purposes specified in this Privacy Policy. The types of information we generally may obtain can include:

  • Personal information provided by you or collected from third-party sources as described below. Publicly available data about you from third-party sites and sources, including profiles created by you on other websites, or other information you have publicly shared for the purpose of advertising or informing others about your background.
  • Username and password for the account you may establish on our Sites.
  • Payment details (including payment card number, security code, expiration date, cardholder name, and billing address) when you buy products on our Sites.
  • Your demographic information (such as zip or postal code, occupation, education, and experience, and if you choose to provide it, age, gender, and race or ethnicity). We collect this information either through the registration process or in the manner described below.
  • Other details that you may submit to us or that may be included in the information provided to us by third parties.
  • Technical information about your use of our Sites, as described below.

We have obtained and may continue to obtain information about you from various sources, including directly from you via our Sites, when you call or email us or communicate with us through social media, or when you participate in events, contests, or other promotions. We also may obtain information about you from our parent, affiliate or subsidiary companies, business partners, and other third parties, as well as from publicly available information.

TSS provides Sites (including mobile apps) available to the public. If you decide to download from one of our Sites, and if you authorize us to do so, we will collect your social media profile information, including your social network site user ID, email address, name, city, state, social network site profile image URL, and employment history, including job titles and company names. You may be asked to enter this information directly, or we can automatically collect it by syncing to your social media profiles. We request this information so that we may automate completion of registration forms with information stored in your social media profile. In addition, when you visit our Sites or use our mobile apps, we may collect certain information by automated means, such as cookies and web beacons or as provided to the app by your device’s operating system, as described in more detail below. The information we may collect automatically via the Sites can include:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type, and other operating system support information).
  • Pages and URLs that refer visitors to our Sites, also pages and URLs that visitors exit to once they leave our Sites.
  • Dates and times of visits to our Sites.
  • Information on actions taken on our Sites (such as page views, site navigation patterns and product views).
  • A general geographic location (such as country and city) from which a visitor accesses our Sites.
  • Search terms that visitors use to reach our Sites.

Note that your personal information may also be automatically collected, and used, as described in the “Cookies, Tracking Choices, and Third-Party Advertisers” section below.

How We Use the Information We Collect

We may use the information we obtain about you to:

  • Register, manage, and maintain your account on the Sites.
  • Provide products or services you request.
  • Supplement your Profile with publicly available information.
  • Process, validate, and deliver your purchases (including by processing payment card transactions and contacting you about your orders, including by telephone).
  • Maintain a record of the products you view or purchase on our Sites.
  • Inform you of relevant products that may be of interest to you based on your interests as expressed previously through your search behavior and preferences.
  • Provide administrative notices or communications applicable to your use of the Sites.
  • Respond to your questions and comments and provide customer support.
  • Contact you and deliver information to you that, in some cases, is targeted to your interests (such as relevant services, educational or other opportunities); enable you to communicate with us through our blogs, social networks, and other interactive media; and solicit your feedback and input. These communications will contain links for preference management and, where appropriate, unsubscribe links should you decide you do not want to receive further communications.
  • Manage your participation in our events and other promotions, where you have signed up for such events and promotions.
  • Operate, evaluate, and improve our business and the products and services we offer.
  • Analyze and enhance our marketing communications and strategies (including by identifying when emails we have been sent to you have been received and read).
  • Analyze trends and statistics regarding visitors’ use of our Sites, mobile applications, and social media assets, and the products viewed or purchased on our Sites.
  • Analyze trends and statistics about our products’ market in local economies and nationally, and provide these analytics to customers of certain TSS products and services.
  • Optimize our site search engine results and permit search engine access to public Profile information.
  • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users.
  • Enforce our Sites’ Terms and Conditions.
  • Comply with applicable legal requirements, court orders, legal proceedings, document requests, and industry standards and our policies.

We also use certain technical information about your computer or other device and your access of the Sites (including your internet protocol address) to operate, maintain, and manage the Sites. We collect this information by automated means, such as cookies and web beacons, as described in more detail below.

TSS only uses your personal information that is necessary for the purposes described in this Privacy Policy, or as permitted by law. If we seek to use the information we obtain about you in other ways, we will provide specific notice and request your consent at the time of collection.

Information We Share

We share the information that we collect from you or from third-party sources with our affiliated companies and service providers. In the normal course of performing services for our clients, personal information may be shared within TSS and its affiliates for the purposes specified in this Privacy Policy; as well as research and statistical purposes, system administration, and crime prevention or detection.

Where you have provided personal information on a site that is “hosted” or “co-branded” by another company, then that information will be made available to both TSS and the hosting / co-branded company. TSS is not responsible for what the hosting / co-branded company, or any third-party with whom you may share your personal information, subsequently does with your information. You should review the privacy policy of the hosting / co-branded company to ensure that you are comfortable with how it intends to use and disclose your information.

All users should be aware that when they choose to display or distribute personal information (such as their email address or other contact information on a public resume) via the Sites or any other distribution method, that information can be collected and used by others. This may result in unsolicited messages from third parties. We also may share personal information with our service providers who help us in the delivery of our own products and services to you. These service providers are required by contract or law to only use or disclose the information as necessary to perform services on our behalf or as otherwise required by law. Where we have knowledge that a service provider or partner is using or disclosing personal information in a manner inconsistent with this Policy, TSS will take reasonable steps to prevent or stop such improper use and/or disclosure.

TSS preserves the right to disclose without your prior permission any personal information about you or your use of Sites if we have a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of TSS, employees, other users of the Sites, or the public; (b) enforce the terms and conditions that apply to use of the Sites; (c) as required by a legally valid request from a competent governmental authority; or (d) respond to claims that any content violates the rights of third-parties. We may also disclose personal information as we deem necessary to satisfy any applicable law, regulation, legal process, or governmental request.

In addition, personal information we have collected may be passed on to a third-party in the event of a transfer of ownership or assets or a bankruptcy or other corporate reorganization of TSS.


We may combine certain non-personally identifiable Aggregate Data, or otherwise anonymized or de-identified data about our users and use such data to prepare reports. Aggregate Data for our purposes is demographic information (such as zip code, age, gender, race, or ethnicity) of many individuals that is combined. Aggregate Data is used to analyze the characteristics of various populations and does not identify any specific individuals. We may also use and share anonymized or de-identified data to track trends in our products’ market as well as use of our products and services. Some Aggregate Data analytics reports can be used to better understand individual profiles.

We also use third-party analytics services to help better understand the use of our sites, which is further described in the Cookies section below.

Review, Update, or Delete Your Account Information or Profile

TSS takes reasonable steps to ensure that personal information is reliable for its intended use; as well as being current, accurate, and complete. However, information is collected from a variety of sources, and cannot be guaranteed to be current, accurate, or complete, and, we are not responsible for the accuracy or completeness of information whose source TSS does not control. As part of our efforts to maintain personal information, which is reasonably accurate, current, and complete, we need your help. You can update your profile directly on our Sites. If you know that your personal information which you have provided to us is no longer accurate or complete, and you cannot update or correct the data via the Sites, please let us know by contacting us via the point of contact described below.

You may access, update, and amend personal information included in your online TSS account at any time by logging into your account and making the necessary changes. You may also delete your account, including your personal information, from our active database at any time by logging in to your account and making an account deletion request.

You may also request a copy of your profile to review by contacting us in writing at Tidewater Safety Shoes Service Inc, 3714 Washington Ave, Newport News, VA 23607. Please note that when you request the deletion of your Profile, we will use the email address you provide in the opt-out process to match you to your Profile. Therefore, you will need to submit your request using the email address listed on your Profile or we will not be able to complete your request.

Please allow up to forty-five days to process your account or Profile deletion request once it has been received and recorded by TSS.

About Cookies, Tracking Choices, and Third-Party Advertisers

A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” is also called a Web bug or a pixel tag or a clear GIF. Used in combination with cookies, a web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, that is placed on a website or in an e-mail that is used to monitor the behavior of the user visiting the website or sending the email.

TSS uses cookies and other similar technologies for the convenience of our users. Cookies enable us to serve secure pages to our users without asking them to sign in repeatedly. TSS also uses cookies to store non-personally identifying information about you conducted by your computer in a cookie that it places on your computer. We do this to present you with product recommendations based on your interests as expressed previously through your searches. Lastly, TSS uses cookies to ensure the proper functioning and efficiency of our Sites. Most Internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please be aware, however, that some TSS features or services may not function properly without cookies.

TSS permits third-party cookies on its Sites. For example, third-party tools located on the Sites, including those that allow for social media sharing, may use cookies to remember user preference settings. TSS also uses web analytics services provided by third-parties, which use cookies to collect non-personal information about details of our users’ visits to the Sites (including IP addresses) and the resources they access on the Sites. These third-party web analytics services provide us with reports based on this information to help us understand how visitors engage with the Sites.

We use third-party advertising companies who may place or access cookies on your computer hard drive to distinguish your web browser uniquely and to keep track of information relating to serving ads on your web browser, such as the type of ads shown and the web pages on which the ads appeared. These companies may use information about your visits to these Sites and to other sites to provide advertisements about goods and services of interest to you on our Sites or on other third-party sites. We also may give third-party advertisers the ability to tailor their advertisements on our Sites using demographic and preference information we provide to them in aggregate form. This information does not identify you individually.

These companies operate under their own privacy policies and TSS encourages you to be aware of the privacy policies of such companies. TSS does not have control over or access to any information contained in the cookies that are set on your computer by third-party advertisers.

Links to Other Websites

Our Sites may contain links to other sites for your convenience and information. These external sites may be operated by companies not owned by TSS. These external sites or linked third-party sites may have their own privacy notices, which you should review if you visit those sites. We are not responsible for the content of any sites not owned by TSS, any use of those sites, or those sites’ privacy practices.

How We Protect Personal Information

TSS maintains reasonable administrative, technical and physical policies, procedures and safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Please note that no electronic transmission, storage or processing of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private or secure.

As a user of the Sites, you understand and agree that you assume all responsibility and risk for your use of the Sites, the internet generally, and the documents you post or access and for your conduct on and off the Sites.

To further protect yourself, you should safeguard your TSS account username and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our Sites. Please note that we will never ask for your TSS account username or password via email.

Your Right to Request The Deletion of Personal Information

Upon your request, we will delete the personal information we have collected about you, unless the law allows us to retain it. For example, we will not delete when the information is necessary for us to: provide you with a product or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; comply with or exercise rights provided by the law; or use the information internally in ways that are compatible with the context in which you provided the information to us, or that are reasonably aligned with your expectations based on your relationship with us.

To exercise your right to request the deletion of your personal information, please notify us in writing with signature, current and accurate contact information, and account verification at Tidewater Safety Shoes Service Inc, 3714 Washington Ave, Newport News, VA 23607.

Your Right to Ask Us Not to Sell Your Personal Information

California and Nevada residents have the right to tell us not to sell your personal information. You can exercise this right by notifying us in writing with signature, current and accurate contact information, and account verification at Tidewater Safety Shoes Service Inc, 3714 Washington Ave, Newport News, VA 23607. This process will allow you to exercise your right to opt-out of the sale of your personal information under applicable law, and provide the mechanism for you to submit certain personal information we will use to verify your identity and the validity of your request.

Once we receive and authenticate your request that we not sell your personal information, we will discontinue selling it unless you subsequently expressly authorize us to do so. We may ask for your permission to resume sale of your personal information at a later date.

Our Support for the Exercise of Your Data Rights

We are committed to providing you control over your personal information. If you exercise any of these rights explained in this section of the Privacy Policy, we will not disadvantage you. You will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services.

Additional Facts About How We Share Your Personal Information

We may also share personal information with third-parties to comply with legal obligations; when we believe in good faith that an applicable law requires it; at the request of governmental authorities or other third-parties conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of our business, third-parties, visitors to our Sites, or the public. We may also share personal information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.

We do not grant access to your personal information to any other categories of third-parties unless we say so in this Privacy Policy, which we may amend from time to time, or unless the law requires it.

Children’s Privacy

We do not knowingly collect, maintain, or sell information from anyone under the age of 16. If you are under 16, please do not use the Sites. If we learn that we have collected personal information from a child under the age of 16, we will delete that information as quickly as possible.

How to Contact TSS

You can direct questions regarding this Privacy Policy to TSS by contacting us in writing at Tidewater Safety Shoes Service Inc, 3714 Washington Ave, Newport News, VA 23607, Attention: TSS Privacy Policy. Please include your name and postal address in mail requests.